| Hourly On Site Rate |
Hourly Rate |
| Emergency Response Fee |
2 x Hourly Rate |
| Emergency Response Time |
2 hours |
| On-site scheduling of technician |
1-2 days |
| Phone and Remote Support Sessions |
10 min per PC/Server included, then charged per 15 min. |
| 24-7 Remote Monitoring |
|
- Server stability and performance
- Notification of unusual events
- Daily back up monitoring
- Daily firewall monitoring
|
Included |
| Executive Summary Monthly Report |
Included |
| Virus Definition Updates |
Included |
| Unlimited Remote Patch Mgmt. |
Included |
| Quarterly review and planning meeting |
Included |
