About Us
Managed IT Support
We can build, secure, monitor, and maintain your network - for less than the cost of hiring one full-time IT employee.
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Meet the Team
Kristi
I graduated from Butler County Community College in 2011 with an Associate in Applied Science (Computer Information Systems – Network and PC Specialist). Currently I hold HDI Support Analyst Certification, HDI Support Center Team Lead Certification, as well as a MAC Integrations 10.10 Certification and an ITIL Foundation Certification. I like for working for the Help Desk because of all the different systems I get to work on. I gain new experiences every day. No two days are ever the same, not to mention, the comradery among my team is amazing!
Martin
I bring over 32 years in IT to the helpdesk, over 20 years as a field service technician working for a variety of companies and MSPs, and over 12 years as a network administrator/helpdesk technician. After 8+ years here at the Help Desk I still find new challenges every day – no problems are the same from one day to the next. Over the years, management has recognized my unique talents and has given me the freedom to use them to my fullest extent.
Artie
I have been working with technology for the past 7 years. My background ranges anywhere from basic troubleshooting of Windows/ Linux environments to building enterprise servers and everything in between. My main two areas of focus and interest are networking and virtualization. I love the challenges that come up while working on the Help Desk. We are exposed to a large variety of infrastructures and we hardly see the same issue twice. To me this is invaluable knowledge to have as you will not be able to learn this type of information anywhere else! I also personally love interacting with people and being in a diverse position like this allows me to do so. I learn a lot from my peers and the people that I do get to work with are wonderful!
Joe
I started out in marketing at a small corporation. We didn’t have much of an IT department so when word got out that I was good with computers, I became the unofficial IT guy. Enjoying the work, I decided to pursue an IT career. I went back to school for a master’s degree in Information Systems. Now, I am here at the Help Desk where I’ve called “home” for a little over a year. Working for the Help Desk never gets old. Computers and networks are very complex so I have the opportunity to learn something new almost every day. I love the satisfaction of a solved problem, and more than that, I love talking to and helping people. The Help Desk is very team- oriented. This is good for the customers because they aren’t relying on the knowledge of a single person, and it’s good for the technicians because there is always help available if needed.
David
I have been working in the Telco/Data/IT field for over a decade now. I hold a number of certifications from Microsoft, Apple and the Help Desk Institute. I have been an avid computer hobbyist since I first laid my hands on an Apple 2 while in high school. At one time I owned my own Sun SPARCstation which I used to familiarize myself with Linux and UNIX. I like the variety of work that comes your way in this job. No two days are exactly alike as different sites are provisioned and configured in different ways. I also enjoy the people I work with. They challenge me to be at my best every day, as well as continuing to grow my skills.
Brian
I have worked in IT for 17 years. I have always worked in a Help Desk/Desk Side support role and recently moved into leadership. I started working for a help desk because I liked interacting with people and assisting them with solving their issues. I equally enjoy my role in a leadership position, I have the ability to help my technicians succeed and advance in their careers.
Maura
I have a BSAS in Information Technology with a minor focused in Graphic Design from Youngstown State University. I got my big IT break with Carnegie Mellon University in their Computing Services Help Center. The endless possibilities of technician knowledge and being able to resolve issues for users. It’s a really great feeling when someone tells you that you are awesome and that you’ve made their whole day whether it be a big or small. Their issues become our issues.
Philip
I have a Bachelors in Computer Information Systems and certifications in HDI Analyst and Mac Integration 10.10. I have been working with computer since I was about 13. I have taken things apart just to see what makes them tick. Now I’m at the Help Desk where I get to do that every day while working with the broad array of systems we support. I love working for the Help Desk because it gives me the chance to talk to so many different people and fix something new and interesting almost every day!
Shawna
My technical back-round started with a day program for the developmentally disabled. I ran the computer lab and worked with the contracted technician to keep up the 6 standalone PC’s at that site. Went to school and obtained my diploma in Networking (building servers). I then started working on the Help Desk in 2014. I am HDI Team Lead certified, A+ certified and Macintosh Integration Basics 10.10 certified. The diversity. The culture. The PEOPLE. Working on the help desk is an adventure every day. New issues, old issues. It doesn’t matter, everyday there is something that can be learned, some one that can be helped. I really enjoy being able to assist folks in making sure their job is able to be done in a timely fashion either by my own hand or utilizing our many resources such as Tiers 2,3 and 4.
Visionary IT lets you focus on your business with our:
- Managed Services - Let us manage your IT support, security & backup for a fixed monthly rate.
- 24x7 Help desk - You call, we answer fast! 90% of support calls are answered within 60 seconds.Get on demand by calling our dedicated hotline or starting a chat from a desktop icon.
- Cyber Security - protection from ransom-ware, phishing, and other emerging threats. Not sure how your security stacks up? Ask us about our free network security assessment and PDF report.
- Project Management - Let us handle your next IT project, we offer complete outsourcing from solution design, product procurement & support.
Find out how our team of experts can simplify the way you do business.
